This Privacy Policy explains what personal information aion play collects from players in the Philippines, how it is used, and what rights you have over your own data. Please read this page carefully before registering an account.
Last updated: June 2025. This policy applies to all players accessing aion play from the Philippines.
When you register and use the aion play platform, we collect certain personal information that is necessary to operate your account, verify your identity, process transactions in Philippine pesos, and keep the platform secure. The types of information we collect include your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals. We also collect technical data such as your device type, browser, IP address, and session activity logs, which help us detect unusual behaviour and protect your account from unauthorised access. All data collection is carried out in accordance with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173). We only collect information that is genuinely needed to deliver the services you have signed up for, and we do not request sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
The personal information you provide to aion play is used primarily to create and manage your player account, process deposits and withdrawals in PHP, verify your age and identity as required by Philippine regulations, and communicate important account updates to you. We may also use your contact details to send you information about promotions and platform updates that are relevant to your account, though you can opt out of marketing communications at any time by contacting our support team. Transaction data is retained to comply with financial record-keeping obligations and to assist in resolving any disputes that may arise regarding your account balance or payment history. Technical and usage data helps us improve the platform experience, identify and fix errors, and ensure that the mobile interface performs reliably for Filipino players. We do not use your personal data to make automated decisions that would significantly affect your rights without human review.
aion play does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors that handle PHP transactions, identity verification partners, and technical infrastructure providers — but these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose information to Philippine government authorities, law enforcement agencies, or regulatory bodies, we will comply with those obligations while taking reasonable steps to notify you where permitted by law. All third-party partners we work with are required to maintain data protection standards consistent with the Data Privacy Act of 2012. We conduct periodic reviews of our data-sharing arrangements to ensure ongoing compliance and to minimise the amount of personal data shared externally.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Under Philippine financial regulations, certain transaction records must be kept for a minimum period even after an account is closed. If you request account closure, we will deactivate your account and cease active processing of your data, but some records may be retained in secure archives for the legally required retention period. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you. If you have any questions about how long specific categories of your data are retained, you may contact our support team using the email address listed in the footer of this page.
Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You also have the right to object to the processing of your data in certain circumstances, the right to request erasure of data that is no longer necessary for the purpose for which it was collected, and the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. To exercise any of these rights, please contact our support team at the email address shown in the footer below, and we will respond to your request within the timeframe required by applicable law. We take all data rights requests seriously and will not penalise you for exercising your rights under Philippine law.
The aion play platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how players interact with the platform so that we can continue to improve the mobile experience. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to help us recognise you on return visits. You can manage or disable cookies through your mobile browser settings, though doing so may affect the functionality of certain platform features. We do not use third-party advertising cookies or share browsing data with external advertising networks. Our use of tracking technologies is limited to what is necessary for platform operation, security, and internal analytics.
Protecting your personal data is a priority for aion play, and we implement a range of technical and organisational security measures to safeguard the information you entrust to us. These measures include encrypted data transmission using industry-standard protocols, access controls that limit which staff members can view sensitive player data, regular security assessments of our platform infrastructure, and monitoring systems that flag unusual account activity for review. You also play an important role in keeping your account secure — we strongly recommend using a unique, strong password for your aion play account and logging out after each session, particularly when using a shared or public mobile device. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so that we can take prompt action to protect your account and investigate the incident.
aion play may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Your continued use of the aion play platform after any update to this policy constitutes your acceptance of the revised terms. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team using the contact details provided in the footer of this page.
Quick answers to what Filipino players most often ask about data protection and account privacy.
If you want to know more about how aion play handles your data, or if you are ready to create your free account and start playing, our FAQ page and registration form are just one tap away.